Privacy Policy
Store Name: Docsicar
Welcome to Docsicar. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from our store. Please read this policy carefully. By using our website, you agree to the practices described below.
1. Who We Are
Docsicar is an online store specializing in used and occasional repair manual books, serving customers throughout the United States.
2. Information We Collect
When you interact with our store, we may collect the following types of information:
2.1 Personal Information You Provide
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through Stripe — we do not store your card details)
- Order history and purchase records
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our site
- Referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your purchase, shipping, and delivery
- To respond to customer service inquiries
- To process returns and refunds in accordance with our 30-Day Return Policy
- To send you transactional emails related to your order
- To improve the functionality and performance of our website
- To comply with legal obligations
- To prevent fraud and ensure the security of our store
We do
not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Payment Processing
All payments on Docsicar are processed through
Stripe, a trusted and PCI-compliant third-party payment processor. When you enter your payment details, that information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy practices are governed by their own
Privacy Policy.
5. Order Shipping & Delivery Information
To fulfill your order, we share your name and shipping address with our shipping carrier(s). This is strictly for the purpose of delivering your purchase.
- Shipping Cost: Free standard shipping on all orders
- Estimated Delivery: 1 to 4 Business Days within the United States
6. Return Policy
We offer a
30-Day Return Policy. If you wish to return an item, please contact us within 30 days of receiving your order at
support@docsicar.com or call us at
+1 (406) 443-3093. We may collect your contact information as part of the return process to verify your purchase and issue a refund.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Keep track of items in your shopping cart
- Remember your preferences
- Analyze website traffic and usage (via analytics tools)
- Ensure the security of your session
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Third-Party Services
We use the following third-party services that may collect and process your data:
- WordPress – Our website content management system
- Stripe – Payment processing
- Shipping Carriers – For order delivery (e.g., USPS, UPS, FedEx)
Each of these third parties operates under its own privacy policy and data practices, which we encourage you to review.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for accounting, legal, and compliance requirements. Order records are typically retained for a minimum of 5 years in accordance with standard business practices.
10. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data (subject to legal obligations)
- The right to opt out of certain data uses
To exercise any of these rights, please contact us at
support@docsicar.com.
11. Children's Privacy
Our store is intended for use by adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. All transactions are encrypted using SSL/TLS technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
